Exchange, Return and Refund Policy
This English translation is provided for convenience. If it differs from the Korean version, the Korean version prevails.
1. Purchased products
Withdrawal period (returns)
- You may withdraw your offer (return the product) within 7 days of receiving it.
- If the product differs from how it was labeled or advertised, or the contract was performed differently, you may withdraw within 3 months of receiving it, and within 30 days of when you learned or could have learned of the issue.
When withdrawal may be limited
Withdrawal may be limited in the following cases. The Company marks affected products in advance.
- The product was lost or damaged due to your fault (except when the packaging was opened to check the product)
- The product's value dropped significantly because you used it (for example, assembled and used at an event)
- The product was made individually at your request (DYS custom setup, size change, attached prints, etc.) and accepting a withdrawal would cause the Company irreparable loss. In this case, we tell you separately before you order and ask for your consent.
Return shipping
| Reason | Who pays return shipping |
|---|---|
| Change of mind | You (round-trip courier cost in Korea, at cost) |
| Defect or wrong item | The Company |
| Change of mind on an international order | You (international shipping, duties and customs, at cost) |
How to return
Look up your order on the Order Tracking page with your order number and email, then tap “Cancel or refund request”. You can also email us (contact@plpsolution.com) or message us on Instagram (@pointlineplane_) or the KakaoTalk channel with your order number and the reason.
- Orders that have not shipped yet are cancelled and fully refunded as soon as you ask.
- Pack the product close to its original packaging and send it the way the Company tells you.
Refunds
- We cancel the payment or refund you within 3 business days of receiving the returned product.
- For card payments, the cancellation may take another 3 to 5 business days to show, depending on the card company.
- For change-of-mind returns, return shipping may be deducted from the refund.
Exchanges
- A defective or wrong item is exchanged for the same product or refunded.
- Exchanges to change an option (leg type, belt color, etc.) are possible only if in stock, and round-trip shipping applies as with a change of mind.
2. Rentals
Rentals are contracted after we receive your rental quote request on the Site and go through consultation and a quote. The quote or contract takes precedence for detailed terms. Where nothing else is agreed, the following applies.
Confirming the contract
- A catalogue product rental is confirmed when you agree to the quote and pay the full rental amount. There is no deposit (partial prepayment) option.
- Sending a quote alone does not confirm the contract. Stock may go to another contract that is confirmed first.
Cancellation fees (based on the rental start date)
| When you cancel | Cancellation fee |
|---|---|
| 14 or more days before the rental start date | None (full refund) |
| 13 to 7 days before | 30% of the rental total |
| 6 to 3 days before | 50% of the rental total |
| 2 days before to the same day | 100% of the rental total |
- The rental start date is the setup date you entered in the quote request. The quote shows the same date. If setup is the day before the event, the setup date still applies.
- Transport and labor costs already spent on delivery and build may be charged at cost, whenever you cancel.
- If an event is cancelled due to force majeure, such as natural disasters, venue closure or the spread of infectious disease, we agree on a new date or a refund with no cancellation fee.
Changing dates or quantities
- Once the contract is confirmed, items, quantities and dates cannot be changed.
- Removing items or reducing quantities is handled under the cancellation fees above for that part.
- Adding items or quantities is possible only if in stock, under a new contract with a separate quote.
If there is a problem after you receive the products
If the products you receive differ from what you requested or are faulty, tell us right away with photos. We will send a replacement or repair on site. If neither is possible, we refund the rental fee for that item.
Loss or damage
- Lost products are charged at product value.
- Products damaged due to your fault are charged at repair cost or product value. Photos taken at pickup and return are used for settlement.
- Normal wear from regular use is not charged.
Late returns
Each day past the agreed return date is charged an extra day's rental fee.
3. Contact
Point Line Plane · contact@plpsolution.com · Instagram @pointlineplane_ · KakaoTalk channel Point Line Plane · B401, FORHU, 58 Wangsimni-ro, Seongdong-gu, Seoul, Republic of Korea